Terms of Service

Lead times and fabrication times

Lead times are subject to change. It is the customer's responsibility to email sales@Qualitydoor.com to check on lead times and availability. Stock orders ship within 5-7 business days unless otherwise noted. Nonstock items may fall into the 2-3 week or 4-6 week lead times column. Next day, 2nd day, or 3rd-day orders on stock items ship within 48-72 hours after receipt of order. If there is a delay longer than those 24-48 hours a customer service rep will be in contact immediately to convey all applicable options. If you have a special request feel free to call as same-day shipments can be arranged for an additional charge if available.


Order processing

Orders will be processed within 24 hours of order placement. Orders canceled before 24 hours will incur a 20% order processing fee if processed. Any cancellations after 24 hours of placement will not be accepted. Standard processing and ship time for in-stock orders is 3-5 business days. Next day, 2nd day, 3rd-day orders will be shipped within 2-3 business days unless otherwise noted. The customer will be contacted otherwise. Stock is subject to change at any time.



Qualitydoor.com may source a product for our customers from another vendor or partner if the order is needed quickly. Any sourced orders are nonreturnable.



Returns / Cancellations

No returns can be accepted on special order products and or products not marked In stock on Qualitydoor.com. Special order products are not marked in stock on Qualitydoor.com

Ligature hardware, items marked with lead time, Electrified Hardware, Custom keyed locks, Custom fabricated hardware are all non-returnable.

Please note that all custom orders are sold on a "Final Sale" basis only! Stock Orders canceled within 24 hrs of being placed and before shipping are subject to a 25% processing restock. Stock orders canceled after 24 hrs of placement that were shipped incur a 45%-60% restocking, Cost of shipping and merchant 3.5% transaction fee.
There No returns on stock orders after 3 days of receipt.
There are No Returns on Custom Factory Orders and finishes US4, US3, US10, US10B, BSP, Matte Black, and or any custom finished door hardware which excludes 628 aluminum, 630 stainless steel 626 brushed chrome only.
There are NO Returns on Orders with Free Shipping.
All items not marked in stock on Qualitydoor.com are final sale.

 - No Returns/Cancellations on orders that are charged a Minimum Order Fee. Orders with a Minimum Order Fee cannot be returned.

- No Returns/Cancellations on Next Day Air, 2 Day Air, 3 Day Air or Expedited orders.

- No returns or cancellations on 1-2 week, 3-4 week, or 6-8 week custom factorty orders, they will be clearly marked on the site.  

- There are absolutely no returns on Electrified Door Hardware as per all Manufacturers. 


Approved Returns

To ensure proper handling of your return items, kindly:

1. Provide the reason for the return and indicate whether you would prefer a replacement item or an in house credit to your QDH account

2. Provide the purchase date, our original invoice number and the item number for the item being returned;

3. Provide the Return Goods Authorization ("RGA") number on the return package. All return items require prior approval

and will not be accepted without an RGA number. All unauthorized returns will be shipped back to the customer at its expense;
4. Prepay shipping on your return package. QDH cannot accept C.O.D.'s;

5. Note that a restocking fee will be applied to all returns depending upon the specific manufacturer's policy. Normally the
restocking fee is 45-60% on factory ordered items or 35% on our stock items marked with an in the stock truck logo on each page.

6. No Returns on Any Special Order items or on Expedited orders (ie; Next Day Air, Second Day Air, Three Day Air).


Expedited orders

There are absolutely no returns, cancellations on expedited 2nd day, next day or 3-day orders.


International / Canada

Minimum purchase restriction and/or additional processing fees may apply. Customers are responsible for all custom and duty fee’s levied by their inhabited Countries.QualityDoor.com is not responsible for duties and taxes. There are no returns or cancellations on International orders.


Special orders/Custom products

Items not marked In stock on QualtiyDoor.com are special order items. Lead times may vary. There are no cancellations or returns on sourced or specially ordered items.




Any report of shortages must be made to QualtiyDoor.com within 1 business day of the signed receipt. Any cancellation request may be denied or subject to restocking fees.


Approved returns

You must contact us to request an RGA number in advance of returning any product! Packages that arrive without the RGA number prominently displayed on the outside of the carton may be refused and returned to you unopened. It is strongly recommended that you declare value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.


No third party benefit

The provisions stated herein are for the sole benefit of the parties hereto and confer no rights, benefits or claims upon any person or entity, not a party hereto.


Waiver, Choice of Law and Venue

The failure of either party to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent nonperformance of any such term or condition by the other party. All transactions shall be governed by the State of New York, excluding its conflict of law rules, and to the extent allowed under these terms and conditions, both Quality Door & Hardware Inc. and Customer agree that venue shall be proper in the state courts in Suffolk County, New York or Federal courts for the Long Island District.


Claims Damaged defective hardware.

All claims for hidden damage, missing material, and or damaged boxes must be made within 24 hrs of receipt. If a package arrives in an obviously distressed condition, take pictures and refuse delivery of the package. Do not sign for damaged packaging and or missing material. Once the material is signed for we cannot put in a claim on your behalf. Customers are responsible for reporting damaged boxes directly to the carrier and to refusing the shipment.



QualtiyDoor.com has the right to designate carriers on all shipments. The customers are responsible for filing a freight claim directly with the carrier once the material is signed for and accepted directly with the carrier.


We accept payment by Visa, Master Card and American Express, Discover and Paypal.


Prices are subject to change without notice. Due to frequent manufacturer price adjustments based on metal cost fluctuations, pricing is guaranteed only at the time an order is placed.


Sales Tax

Orders shipped to New York State are subject to local sales tax. If you are ordering for an exempt organization or for resale, please contact us directly prior to making your online purchase. Exempt or resale certificates must be faxed to us at 718-789-8346.


Manufacturer Warranty

For information on a specific manufacturer’s warranty, please contact Customer Care at 1800.992.3667.


Descriptions and graphics

Images shown are representations of products being sold. The actual product shipped may vary slightly in appearance from the photo shown.


Intellectual Property

Customers shall have no right, title. or interest in the trade names, trademarks, trade dress, copyrights, patents, domain names, product names, catalogs, or any other intellectual property right (“IP”) reserved by Quality Door & Hardware Inc. , or any IP owned by manufactures and/or suppliers of QualtiyDoor.com. Customers shall have no right to use or copy any IP of QualtiyDoor.com or its manufacturers and or suppliers without QualtiyDoor.com express written consent.

Sourced Products

Sourced Products are priced according to current market conditions on a per-product basis. There are no returns on sourced material. There are no returns or cancellations on sourced products. Sourced products are not marked in stock on our QualtiyDoor.com website. Restocking fees vary.



The customer shall not assign any order, or any interest therein, without the prior written consent of QualtiyDoor.com. Any actual or attempted assignment without Quality Door & Hardware Inc.’s approval shall entitle QualtiyDoor.com to cancel such order upon notice to the customer.

Force Majeure

Quality Door and Hardware Inc shall not be liable for any delay in, or impairment of, performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, acts of war, acts of terrorism, governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power loss, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, or any other circumstance beyond the reasonable control of CommercialDoorHardwareInc.com (Quality Door & Hardware Inc.)



If any or portion of these terms and conditions is found to be invalid or unenforceable, the invalid or unenforceable term shall be severed from these terms, and the remaining terms and conditions shall be valid and fully enforceable as written.



Business Customers represent that any person accepting these Terms of Sale on behalf of the Business Customer is authorized to do so and that all employees and representatives of the Business Customer who access QualtiyDoor.com or any other QualtiyDoor.com website on behalf of the Business Customer or otherwise purchase products from QualtiyDoor.com on behalf of Business customer have the legal right, and are duly authorized, to match such purchases and further authorized to enter into agreements relating to the purchase of products or to obtain pricing or discounts from QualtiyDoor.com on behalf of Business Customer. Business customers hereby agree to indemnify or hold Quality Door and Hardware Inc. harmless against any breach of this representation.


Limited of Liability

QualtiyDoor.com (Quality Door and Hardware Inc.) and Third-Party providers expressly disclaim any liability for consequential, incidental, special, exemplary or punitive damages in the performance of services. The liability of QualtiyDoor.com or Third Party provider performing

Services in all circumstances are limited to, and shall not exceed, the purchase price for the performance.



Business Customers shall defend, indemnify and hold harmless Quality Door & Hardware Inc., Third-Party providers, and their respective officers, directors, employees, and subcontractors from and against any al all claims, suits, liabilities, damages, settlements, charges, taxes and any other losses or expenses for physical injury to, illness or death of, any third party regardless of status and damage to or destruction of any tangible property which the third party may sustain or incur.


Governing Law Limitations

The rights and obligations of the parties under these terms and conditions shall not be governed by the 1980 United Nations Convention of Contracts for the International Sale of Goods. Rather, these terms and conditions shall be governed by the laws of the State of New York, U.S., including its provisions of the Uniform Commercial Code, but excluding its conflict of law rules.


Toll-free: 1 (800 )992-3667
Phone: 1 (631) 884-3667
Fax: 1 (631) 422-5037

Quality Door & Hardware, Inc.
780 Railroad Avenue
West Babylon, NY 11704